FAQs

How can I place an Order?
Use our online order form. Make sure to fill out all of the information and if you are selecting a pre-designed template, the name of the design. Once we receive this form, your photo(s) and payment, we will begin working on your design.

Can I see a proof of my design?
Yes, you will receive a proof of your design in 2 to 3 business days. You may request up to 2 sets of revisions to your initial proof at no additional cost (correction of mistakes made by us does not constitute a revision). Additional requests for revisions will be accommodated but may be subject to a further design fee. Please review your proof carefully. Your order will not go to print until we have confirmation of your approval.

What happens once my proof is approved?
Orders are printed within 24 hours of proof approval and will be mailed within 48 hours of printing unless otherwise advised. Orders received after 5pm, on weekends or on public holidays will be processed on the next business day. Orders will not be printed until full payment has been received.

Do you accept returns?
Given the nature of the product, we are unable to accept returns or provide refunds. We provide a proof prior to printing your order to ensure that the final design is exactly what you want. If you approve a design only to later find an error, we will make every effort to provide you with cards that contains the correct information. However, printing and shipping charges will apply. Please contact us if this is the situation.

When can I expect to receive my order?
Deliveries within Canada take between 5-7 business days (excluding weekends and holidays).

We will be able to let you know the expected delivery time when you place your order based on your postal code.

Deliveries to the United States take between 7-10 business days (excluding weekends and holidays).

For all other delivery destinations, please contact us for an estimated delivery time.

What are your photo requirements?
This is extremely important question. We require full sized images directly from your digital camera. Please don’t edit, crop or change the colour in any way. The resolution must be 300 dpi or greater. The higher the resolution, the better the end result. The print quality of your card is determined by the resolution of the image you provide to us. If the image resolution is too low, the image size and quality is greatly reduced and you may not be happy with the finished product. If you are unsure as to the suitability of your image, please email it to us and we will advise whether it will work for the design.

Can I send you a photo to be scanned?
Yes you can send a photo for us to scan. There is an additional fee of $5.00 for scanning your photo. If the photo was taken by a professional photographer it is copyrighted and we will need the photographer’s consent to reproduce the photo. Please contact us for more information if you would like us to scan a photo.

Can you change my coloured photo to black and white?
YES. We will need your original file but we can do this for you at no additional cost. We can also colourize in sepia tone. In some instances, we will also convert the picture to black and white with colour accents (leaving a single item such as a flower, blanket or stuffed animal in colour).

Can you remove red-eye, blemishes or other distractions that should not be in the photo?We can remove red-eye. Other elements will be addressed individually and corrected where possible. Please review our photo tips.

Do you do custom designs?
Of course that is what we do! We have created several designs that we offer as “templates” but we are happy to create a 100% original design based on the photo you provide and complimenting your personal style. Give us an idea of your ideal colour palette, your font choice and any additional design elements that you would like to see in the final design. We can create your design in any size and in either a horizontal or vertical layout.

Do my cards come with envelopes?
Yes, all card orders come with premium envelopes. Please note that envelopes are not included if you order our “Digital Design Only” Service.

What type of paper will my cards be printed on?
Photo cards are printed on Fuji Supreme Crystal Archive Photo paper. You have the option of choosing 4×6 or 5×7 in either matte or glossy finish.

Post cards are printed on 100lb matte card stock.

Do you deliver outside of Canada?
Yes, we are happy to send cards to the United States or overseas destinations. Shipping charges are determined based on size of card ordered, total weight and the final destination. Please contact us for a quote. You may also want to consider our digital design service.

What forms of payment do you accept?
We currently accept debit and all major credit cards via PayPal.

Is it safe to use my credit card on your site?
iPhotoMemories currently uses PayPal as our preferred method of payment. You will be redirected to PayPal’s secure website to enter your payment information. We will never see your credit card number, bank account number or other personal information. PayPal is the industry leader on online payment options and uses the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Is my personal information protected?
Yes, we will not share your personal information with other companies, corporations or individuals. We may from time to time use your information to keep you informed of any special offers, however if you wish to be removed from our mailing list there is an opt-out link on every communication.

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